Questions, feedback, or something broken? Email support@polyviral.org. For bugs, include your macOS version, your Petal version, which provider is misbehaving, and what you were doing when it happened, since that makes fixes much faster.
Petal reads your allowance through each provider’s own tools, so start there: make sure the provider’s command-line tool is installed and up to date, and that the account is still signed in. If the account was replaced or its email changed, use Sign in again on the account, which keeps its name, color, and history. A reading that is simply late will catch up on the next check; you can force one with an explicit refresh.
Petal is a one-time purchase that includes future updates. If it does not work for you, email support@polyviral.org within 30 days of buying and we will refund it — no argument needed.
Petal keeps everything on your Mac, so there is no account for us to delete. Removing an account in Settings, or deleting the app and its folder in Application Support, removes what it stored. Anything else about data handling goes to privacy@polyviral.org, or read the Privacy Policy.